Reply to an unhappy customer
Acknowledge the problem and offer a next step.
Your prompt
Help me reply to the unhappy customer message below. Acknowledge the problem, apologize once, and offer [what you can offer]. Our policy is [relevant policy]. Keep it under 150 words. Here is their message: [paste their message]
Help me reply to the unhappy customer message below. Acknowledge the problem without getting defensive, apologize once, explain what happens next, and keep it under 150 words. Here is their message: [paste their message]